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Administrative Support

$599.00 $99.00

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine.

SKU: Admin Support Category:

Description

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Administrative Support

[/vc_column_text][/vc_tta_section][/vc_tta_tabs][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]Module 1: Getting Organized, Part One

  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail

Module 2: Getting Organized, Part Two

  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module 3: Managing Time

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module 4: Getting It All Done On Time

  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting

Module 5: Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Module 6: Verbal Communication Skills

  • Listening and Hearing: They Aren”t the Same Thing
  • Asking Questions
  • Communicating with Power

Module 7: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It”s Not What You Say, It”s How You Say It

Module 8: Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module 9: The Team of Two

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module 10: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module 11: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

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