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  • PECB ISO E-Learning Courses
  • ISO Self Study Courses
    • ISO 27001 – Information Security
    • ISO 9001 – Quality Management
  • Personal and Corporate Courses
    • Office Administration
    • Career Development
    • Human Resource
    • Self-Development
    • Sales and Marketing
    • Manager Leadership
    • Workplace Essentials
  • Bundled Courses
    • Certified Human Resource Specialist
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ISO 20000 Service Catalogue Design: A Complete Guide to Building Excellence in IT Service Management

ISO 20000 Service Catalogue Design: A Complete Guide to Building Excellence in IT Service Management

by Processus Pty Ltd | Dec 19, 2025 | ISO 20000

In today’s dynamic IT landscape, organizations face increasing pressure to deliver consistent, high-quality services while maintaining transparency and accountability. The ISO 20000 standard provides a robust framework for IT Service Management (ITSM), and at...
Supplier Management Requirements in ISO 20000: A Complete Guide for IT Service Organizations

Supplier Management Requirements in ISO 20000: A Complete Guide for IT Service Organizations

by Processus Pty Ltd | Dec 4, 2025 | ISO 20000

In today’s interconnected business environment, organizations rarely operate in isolation. The delivery of IT services increasingly depends on a complex network of suppliers, vendors, and partners. Understanding and implementing effective supplier management...
ISO 20000 and DevOps: Finding the Balance Between Compliance and Agility

ISO 20000 and DevOps: Finding the Balance Between Compliance and Agility

by Processus Pty Ltd | Dec 1, 2025 | ISO 20000

In today’s rapidly changing technology landscape, organizations face a critical challenge: maintaining robust IT service management practices while embracing the speed and flexibility that DevOps promises. ISO 20000, the international standard for IT service...
Configuration Management for ISO 20000 Compliance: A Complete Implementation Guide

Configuration Management for ISO 20000 Compliance: A Complete Implementation Guide

by Processus Pty Ltd | Nov 29, 2025 | ISO 20000

In today’s rapidly evolving digital landscape, organizations face mounting pressure to maintain robust IT service management practices while ensuring compliance with international standards. Among these standards, ISO 20000 stands out as the first international...
ISO 20000 Incident Management Process Optimisation: A Complete Guide to Excellence

ISO 20000 Incident Management Process Optimisation: A Complete Guide to Excellence

by Processus Pty Ltd | Nov 26, 2025 | ISO 20000

In today’s rapidly evolving digital landscape, organisations face mounting pressure to maintain seamless IT service delivery while managing an increasingly complex technology infrastructure. The ISO 20000 standard provides a robust framework for service...
Change Management Best Practices Under ISO 20000: A Complete Implementation Guide

Change Management Best Practices Under ISO 20000: A Complete Implementation Guide

by Processus Pty Ltd | Nov 17, 2025 | ISO 20000

Organizations worldwide face constant pressure to adapt their IT services while maintaining stability and quality. Change management has emerged as a critical discipline that determines whether technology transitions succeed or fail. The ISO 20000 standard provides a...
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