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ISO 20000 Service Management

Overview

The ISO/IEC 20000 is recognized as the first international standard for service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS.

The standard includes two main parts which enable service providers to identify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby,

  • Part 1 specifies the requirements for developing and implementing a service management system and
  • Part 2 includes guidance on the application of service management systems within the scope of ISO/IEC 20000-1.

Why is IT service management important for you?

Build up your skills and help your organization to successfully undergo the ISO/IEC 20000 procedures and the implementation of an effective service management system. When implementing an effective ISO/IEC 20000 you demonstrate your ability to design, deliver and improve services. The ISO/IEC 20000 certificate demonstrates your determination to achieve an advanced level of professionalism and trustworthiness.

Benefits of ISO/IEC 20000 IT service management

The benefits that you will gain upon the successful completion of one of the ISO/IEC 20000 training courses include the following:

  • Improved credibility
  • Increased client satisfaction
  • Increased comprehension of business objectives
  • Improved brand reputation
  • Development of new capabilities
  • Leveraged ITIL experience
  • Increased ability to plan and control
  • Reducing response time
  • Decreased incidents
  • Creates a culture of continuous improvement
  • Gain competitive advantage

Related Course

ISO 22301 Business Continuity Management

Disaster Recovery Management

Courses Offered

ISO 20000 lead Implementer

The ISO/IEC 20000 Lead Implementer training course enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Service Management System (SMS) based on the requirements of the  ISO/IEC 20000-1 standard. During this training course, you will also explore the different components of an SMS, which help in improving the quality of the services provided and delivered by an organization, and thus increase its customer satisfaction and
overall performance.

After mastering all the necessary concepts of a Service Management System based on the ISO/IEC 20000-1 standard, you can sit for the exam and, if you successfully pass the exam, you can apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential. By holding a PECB Lead Implementer certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement, manage and maintain an organization’s SMS based on the ISO/IEC 20000-1 standard

ISO 20000 Lead Auditor

ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution. After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/ IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Register Today

What You get

Offering self study as an option where you enroll with us and we send you the ISO materials prepared by PECB.

You can opt for online exam with PECB directly or we can conduct an in-person paper based exam at our location.

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Online materials via KATE app

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Certification of attendance

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Exam Pricing

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Certification