ITIL workshop

Processus offers various workshops in which the aspirants would achieve below outcomes

  • In-depth understanding of the process
  • Real exercises
  • Writing the Policy, Process, Procedure and work instructions specific to the process
  • Exposure to various ITIL tool set used in the market

Incident Management Workshop

This workshop offers a comprehensive coverage of the Incident management process as discussed in the ITIL Operational Support and analysis. Participants would get a detailed understanding of the incident management process and the inter-relationship of the process with other ITIL processes.

Workshop Contents:

  • Incident management basics
  • Incident management Process
  • Critical success factors and KPI’s of incident management
  • Incident Reports
  • Roles and responsibilities in the Incident management domain
  • Writing Policy, Process, Procedure and Works instructions
  • Exposure to ITIL tool set

Problem Management Workshop

This workshop offers Problem management process as discussed in the ITIL Operational Support and analysis. Participants would get a detailed understanding of the problem management process and the inter-relationship of the process with other ITIL processes.

Workshop Contents:

  • Problem management basics
  • Problem management Process
  • Writing Problem management reports
  • Roles and responsibilities in the Problem management domain
  • Writing Policy, Process, Procedure and Works instructions
  • Exposure to ITIL tool set

Change Management Workshop

This workshop offers an in depth understanding of the change management process as discussed in the ITIL Release, Control and Validations module of the service capability track. The idea is to provide participants with a detailed practical understanding of the change management process and the inter-relationship of the process with other ITIL processes.

Workshop Contents:

  • Change management basics
  • Change management Process
  • Roles and responsibilities in the change management domain
  • Post implementation review
  • Forward Schedule of Change
  • Critical Success Factors and KPI’s of the change management process
  • Writing Policy, Process, Procedure and Works instructions
  • Exposure to ITIL tool set
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