What is ITIL
ITIL (Information Technology Infrastructure Library), is a framework which is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.
ITIL describes processes, procedures, tasks, and checklists which are not organisation-specific and is vendor neutral, but can be applied by an organisation for establishing integration with the organisation’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
Since July 2013, ITIL has been owned by AXELOS, a joint venture between Capita and the UK Cabinet Office. AXELOS licenses organisations to use the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework. Organizations that wish to use ITIL internally do not require this license
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ITIL Process Mind Maps
What is ITIL? ITIL is Information Technology and Infrastructure library, but what is this library and where did it come from? To find this out, we have to look back in the history. It is known that ITIL is the only framework currently followed in the market for managing the service lifecycle and the ITNovember 19, 2017